Last Updated: July 10, 2026 | Applicable to: getquickscan.online
At Get Quick Scan, we are committed to your satisfaction. We understand that purchasing digital software can come with questions and occasional concerns. This Refund Policy outlines when refunds are available, how to request one, and what to expect during the process.
Because we sell digital license keys that are delivered electronically and can be activated immediately, refund eligibility is necessarily subject to certain conditions. Please read this policy carefully before completing a purchase.
1. General Refund Eligibility
You may be eligible for a full refund if one or more of the following conditions are met:
- Non-delivery: You did not receive your license key within a reasonable timeframe (typically 2 hours from purchase) despite providing a valid email address, and you have checked your spam/junk folder.
- Invalid key: The license key we provided is invalid, does not activate on the publisher's platform, and we are unable to provide a working replacement key within 24 hours of your report.
- Wrong product delivered: You received a key for a product materially different from what was ordered and confirmed at the time of sale.
- Duplicate charge: You were charged more than once for the same order due to a payment processing error on our end.
- Technical incompatibility: The product is genuinely incompatible with your operating system or device as confirmed by our technical team, and we did not disclose this incompatibility prior to your purchase.
2. Non-Refundable Circumstances
Refunds are generally not available in the following circumstances:
- The license key has been activated on the publisher's platform (activation constitutes acceptance of the product)
- You changed your mind after purchasing and the key has been viewed or accessed
- You purchased the wrong product and the key has already been activated
- The product is functioning correctly but you are dissatisfied with the software's performance or features
- Compatibility issues caused by your specific third-party software conflicts that were not disclosed at the time of purchase
- Refund requests submitted more than 14 days after the date of purchase
- You experienced issues with the software publisher's servers or activation systems that were subsequently resolved
3. Time Limit for Refund Requests
All refund requests must be submitted within 14 calendar days of the date of purchase. Requests received after this period will generally not be eligible for a refund, except in cases of fraud or billing errors, which we will handle on a case-by-case basis. The sooner you contact us, the better we are positioned to help you.
4. How to Request a Refund
To request a refund, please contact our support team through one of the following channels:
- Email: support@getquickscan.online — Include your order number, the email address used during purchase, a description of the issue, and any relevant screenshots or error messages.
- Phone: +1 (877) 884-0447 — Mon–Fri 8AM–9PM | Sat–Sun 9AM–6PM EST. Our team can begin the review process immediately during a call.
Please do not initiate a chargeback with your bank or card provider before contacting us. We resolve eligible refund requests quickly and a chargeback dispute creates delays and additional complications for both parties. We will always work in good faith to resolve your issue first.
5. Refund Review and Processing
Once we receive your refund request, our team will:
- Acknowledge receipt within 1 business hour during operating hours
- Review the details of your order and the reported issue (typically within 1–2 business days)
- Attempt to resolve the issue first by providing a replacement key or technical assistance where applicable
- If a replacement is not possible or appropriate, process an approved refund within 3–5 business days
Approved refunds are credited to the original payment method used during purchase. Processing time after approval depends on your payment provider and may take an additional 5–10 business days to appear on your statement.
6. Chargebacks and Disputes
We take customer disputes seriously and handle them promptly. We strongly encourage customers to contact us directly before initiating a chargeback with their bank or card issuer. Filing a chargeback without first contacting us may result in:
- Delays in resolution beyond what direct communication would require
- Temporary suspension of your ability to purchase from us in the future
- Additional fees that may be passed on to you if a chargeback is determined to be fraudulent or unjustified
If you have already initiated a chargeback, please also email us so we can coordinate and potentially resolve the matter before it escalates.
7. Subscription Renewals
If your purchase was a subscription renewal, the same refund policies apply. However, if you wish to cancel a subscription before it auto-renews, please contact us at least 3 days before the renewal date. We do not automatically process renewals without your prior authorization.
8. Contact for Refund Inquiries
Our goal is to make every customer experience a positive one. If something went wrong, we want to fix it. Please don't hesitate to reach out: